Excellent support

The best support for you

We answer in under 10 minutes

Our highly competent team responds in the shortest possible time and solves your concerns. For communication we use our chat, Loom videos with individual explanations and if it must go fast, we call you back.

Everything is self explanatory

Over 94% of all queries can be solved with our easy-to-understand and detailed help articles.

We help you with more than just service, because we focus on Customer Success

We help you to get the maximum value out of our tool and organize regular webinars where you can exchange ideas with us and other users. We live community, not only in the team, but also with our customers.

Book an appointment with our support team

We offer interested parties and customers the opportunity to book an appointment with our Head of Support to receive individual advice.

Your suggestions and ideas are important to us

The open development roadmap we work on with our customers gives everyone the opportunity to share ideas and suggestions. Other customers can vote for them, the more votes a suggestion has, the sooner we start implementing your idea.

Monday to Friday from 10:00 to 16:00 we are there for you

With our Premium Support we are also there for you on weekends.

>95% are satisfied or very satisfied with our support

Over 40% of new customers come to Memberspot through referrals because our customers are so satisfied with the software and support.


Frequently asked questions about creating member areas and online coaching.

What is a members area?

It provides a safe space for networking, encourages sharing, and can collectively provide information about dates and events. Worksheets can be completed, submitted and shared with the group. You can get group feedback and thus also effect or accelerate a transformation.

What types of content can be made available to a members' area?

What is meant by digital coaching?

How does my coaching become successful?

What are the advantages of a member area?

Why do I need a members area?

How does online coaching work?

Support that inspires

We are there to help you

You are welcome to write to us via live chat or fill out the form.

Contact us