All changes in a nutshell:
You aksed for it.
We implemented it. 😉
The community feature is finally online! 🎉
Over 125 votes (upvotes in the feature request board) voted for it, now you can try the feature in the open beta version.
The Community is a forum, similar to a Facebook group.
The difference compared to Slack or Discord: it is better suited for well-considered posts.
It is not a group chat tool to talk live.
This is what the Community interface looks like:
The use of the Community Feature offers various advantages:
It provides a safe space to network, encourages conversations between members, and you can keep everyone informed about dates and events in one place. Worksheets can be completed, submitted and shared with the group. You can get group feedback and also effect or accelerate a transformation.
The Community Feature allows online course sellers to change their business model. Moving away from the one-time sale of the course to a subscription model. Instead of one-time revenue, generate recurring revenue instead.
The community can be used as an intranet, a group where questions are asked and answered centrally. Companies can share their information and company news for employees in the community. Employees have the opportunity to exchange various information on subjects like carpooling, joint activities such as group sports, or even private matters. Furthermore, the community can be used as an internal marketplace. All these examples help to strengthen togetherness and the feeling of being a team. Team building is encouraged, simply and effectivly.
The community can be used for more than just process training for employees. This concept can be applied to trainings of all kinds. For example, in software training, here the community can be used to answer feedback and questions from customers and employees in different Spaces.
The benefits are obvious: users help each other and this relieves the support staff. The training participants can also be supported further after the training by being able to voice their questions and suggestions in the groups.
This increases service performance; customers see greater added value from the fully comprehensive support, which comes at no additional expense for the community host.
➡️ We have already written a help article that explains all the steps in detail.
You can access the article at the following link:
➡️ So we offer you the possibility to either handle this yourself or to manage it via our settings (you can apply changes later trough the community settings).
The community feature can be found in the Spaces function. With the community feature you can offer your customers a perfect opportunity to exchange ideas and information with you and the other members.
➡️ You have the possibility to set everything individually, even emojis are possible. -> Let your imagination run wild! ✨
A detailed explanation of how to create Spaces and Space groups can be found in the help article at the following link:
Posts can easily be created using the blue Create Post button in the upper right corner, with the following options:
➡️ Content can be added not only via the editor, but also intuitively via copy + paste.
When you create your Space, you can make further settings:
Public Space: Anyone who is a member has access.
⚠️ In public Spaces, users can join independently; if this Space is subsequently converted into a secret Space, the member still remains in the Space!
Members can also leave the Space on their own.
Secret Space: This is done via a separate access, so the Space must be added to an access and this access is then passed on to the selected member.
Create access to secret space:
⚠️ If a member does not have access to the Space, he or she will not be able to see the Space group.
There are two types of notifications about new posts, which can be set individually:
➡️ Spaces can also be edited afterwards. Sort spaces by simply drag and drop into the right space-group
Roles can also be created, i.e. permissions for admins can be distributed or restricted, similar to Microsoft Teams.
You can view the community as preview user (click on the eye in the top right corner of the screen). There you can choose a name, add a profile picture and preview your Spaces and Space groups.
There you can also check whether the settings you have chosen are correct with regard to the consent of your members.
If active consent is required and you do not accept it, you will not be able to interact, i.e. post, comment or make any other changes and you will not show up in the member list, but you can view everything.
⚠️ Note: However, it makes sense to create an extra member account as admin for yourself and use it in the community. Log out as a preview user and log in as a member. This way you have the same view as your members. In a later release we will ad the role moderator.
That was a big project, so now we're going to take a little vacation. 😎
After our summer vacation we will continue with developing the community feature.
But now it's your turn first. Test the community feature for all it's worth and give us some feedback!
What are you still missing and which things do you like?
Because your opinion counts! You provide us with new bases for decision-making and we build exactly what is really important to the majority of you! 🏗️
We didn't want to keep you waiting any longer, so we've released the community now. Soon, however, a few more additions to the beta version will be added:
Larger functions in the community will be individually adapted to your feedback and then built, for this there are currently no exact dates.
We know that some of you need certain features and there are platforms that can provide that. Therefore, we would like to give you a brief insight into the topics we would like to tackle in the future:
Currently, the Community feature is available to all customers completely free of charge and without restriction, regardless of the rate selected.
It has not been decided yet how the plans will be structured in the future.
The exact pricing structure is therefore not yet 100% fixed.
⚠️ First movers watch out!
If the community is actively used, these customers will get a 50% discount on all community extension rates that we will introduce.
Through the intensive use of the community, you can also individually shape our tool with your feedback, adapted to your specific needs.
Note: Moving the community from other platforms is not possible at the moment, because the post structure and date cannot be copied just like that.
Just try the community feature for yourself! No matter if you are already a customer or still waiting for a suitable software solution.
We wish you a great summer. 🌞
As always, we are very happy about your feedback.
We wish you continued success with Memberspot!
Your Memberspot Team